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View Full Version : Another reason not to buy a Dell.


m1aowner
06-29-2010, 1:37 PM
Dell knowingly shipped 12 million faulty computers.

http://arstechnica.com/business/news/2010/06/suit-alleges-that-dell-shipped-12-million-faulty-computers.ars

winnre
06-29-2010, 1:56 PM
Yea we got 50 of them here.

sniper5
06-29-2010, 3:06 PM
"Dude, you got a Dell!"

Sorry, I couldn't resist. I know, I know-"Back to your room".

JTecalo
06-29-2010, 4:01 PM
"Dude, you got Delled over!"

Sorry, I couldn't resist. I know, I know-"Back to your room".

fixed it

JDay
06-29-2010, 9:31 PM
Why would I ever buy a Dell? The only way I'd get one is if it was given to me, and I'd promptly sell it.

turbogg
06-30-2010, 8:37 PM
Dell used to be the envie of the other computer manufacturers. Now they have blown their image with this debacle. Stupidity is seldom rewarded, especially in highly competitive sectors where consumers have many choices.

Muaythaishooter
06-30-2010, 8:46 PM
Another reason is because people can buy Macs

Skyler76
06-30-2010, 10:24 PM
Another reason is because people can buy Macs

That maybe a reason for their 5% of the market share...

patriot_man
06-30-2010, 10:55 PM
Dell used to use proprietary sockets and power supplies and RAM so buyers couldn't upgrade their computers and had to have it straight from the factory the way you wanted it meaning more money for them. That turned me off from them but not sure if they still do that.

Sinixstar
07-01-2010, 2:38 AM
Dell used to use proprietary sockets and power supplies and RAM so buyers couldn't upgrade their computers and had to have it straight from the factory the way you wanted it meaning more money for them. That turned me off from them but not sure if they still do that.

I don't remember that EVER being the case. Quite the opposite actually.
In fact, Dell got it's start by building tricked out/upgraded IBM Machines. They've never had anything even close to proprietary.

Apple on the other hand.....


In all seriousness though - The only computer mfg that's ever had proprietary hardware has been apple. There have been a few over the years (emachines, compaq) that built very budget-oriented machines in which components were hardwired so as not to allow upgrade. But your allegation is pretty much completely unfounded.
Even apple wasn't proprietary in the strictest sense. They just chose to use motorola chips instead of intel/amd/cyrix processors. As a result the entire system architechure was different, and thus hardware requirements were different. (but that's another story entirely - cause it's apple)

PonchoTA
07-01-2010, 5:01 AM
I've had a half-dozen Dell computers over the years and never had a lick of problem with any of them. Half of them were laptops.

I had a problem with some of the software set after I loaded new Windows, and even though the computer was out of the warranty time period, they still sent me new software disks, and even pointed me to a better download site than I was using.

No complaints for Dell here. :thumbsup:


.

ZX-10R
07-01-2010, 5:38 AM
We went from a Dell house to an HP house. Took a few years but I always thought HP had FARRRRRRRRRRRRRRRRRRRR superior machines than Dell's. Yeah Dell has great service but that is because they are always crapping out. I had one Dell laptop that had to get the display replaced twice. I told them get this straight or this becomes a lost account for you guys...They upgraded me to a newer bigger and faster laptop as a result. Dell = garbage.

This HP ProBook 17 (top of line maxed out) has now gone 4 months now without a hiccup. My Dell was good for every other month of pain.

However for home, it is custom gaming machines for me and my HP ProBook and MacBook for the wife and my wife's old iBook for the daughter.

The Macs never had to have me touch or fix them ever.

Rhythm of Life
07-01-2010, 6:51 AM
My Dell laptop is still running in perfect order 5 years after purchase. A Dell desktop my parents have just crapped out after 13 years in service.

They're okay with me.

45R
07-01-2010, 8:40 AM
I've been running a Inspirion 1720 for 4 years. No issues...other than the stupid laptop batteries are not good for more than a year.

JimmyD
07-01-2010, 8:52 AM
I hope this article is old but updated recently, I've had to deal with leaking/bulging capacitors at work on old dell GX270s and a few other models. After 10 years of the first bad caps put in the market, its a shame if dell still have not fixed their ****. some people think dell and other companies purposely put defective components on their machines for "planned obsolescence"

jarhead995
07-03-2010, 9:16 PM
ululullululu.

I guess I'll finally build my own computer, I've known how to for years, but I'm always scared of making mistakes and breaking a part that's worth hundreds of dollars.

Milsurp Collector
07-06-2010, 8:54 AM
Dell used to use proprietary sockets and power supplies and RAM so buyers couldn't upgrade their computers and had to have it straight from the factory the way you wanted it meaning more money for them. That turned me off from them but not sure if they still do that.

Dell did use a proprietary ATX power supply-motherboard connector from 1996 to 2000. It looked like a regular ATX power connector but it was wired differently. If you didn't know that and replaced a Dell power supply with a standard power supply you fried the motherboard. Apparently Dell finally realized the error of their ways and went back to industry standards.

http://www.informit.com/articles/article.aspx?p=339053
http://www.maximumpc.com/article/dell_drop_kicks_proprietary_parts

Chris M
07-06-2010, 9:26 AM
Dell was good to us at my work from 2001 to 2009. This year, we've had WAY too many DOA's. One of the machines that came DOA was RMA'd and replaced with another machine that was DOA...a tech had to come out and replace the motherboard on a brand new machine.

They're probably going to lose our business pretty soon. We may not be their biggest account, but all our Workstations, Laptops, Servers, Switches, Routers, PDA's, Projectors, and Printers (with a few exceptions, of course) are Dell branded.

hkfooey
07-06-2010, 10:16 AM
Ouch! :eek:

nick
07-06-2010, 10:46 AM
It's not just in the last couple of years. Techies have known to stay away from certain Optiplex (and two Precision) motherboards for years. The sure sign that the capacitor was going to blow was when the top of the capacitor gets bloated.

That being said, I've had a better experience with Dell laptops and desktops than with other brands, HP and Compaqs being my least favorite brands for those (I'm not even talking about brands like eMachines or Gateway, for they were never seriously considered to begin with). On the server side, I used to prefer Compaq/HP, but their quality has come down to the point that Dell servers have become their equals. And I can get Dells way cheaper than Proliants.

whobob
07-06-2010, 9:31 PM
The reason not to buy a Dell would be to buy an Apple.

blisster
07-07-2010, 7:04 AM
I don't remember that EVER being the case. Quite the opposite actually.
In fact, Dell got it's start by building tricked out/upgraded IBM Machines. They've never had anything even close to proprietary.

Apple on the other hand.....


In all seriousness though - The only computer mfg that's ever had proprietary hardware has been apple. There have been a few over the years (emachines, compaq) that built very budget-oriented machines in which components were hardwired so as not to allow upgrade. But your allegation is pretty much completely unfounded.
Even apple wasn't proprietary in the strictest sense. They just chose to use motorola chips instead of intel/amd/cyrix processors. As a result the entire system architechure was different, and thus hardware requirements were different. (but that's another story entirely - cause it's apple)

Not true. Dell used to use proprietary power harnesses on their mobo's and cases, as well as a proprietary connector to the front panel of the case. The first machine I ever tried to upgrade was an old dell and I couldn't mount an ASUS motherboard in the case, the power supply connections weren't compatible, nor were the front panel connectors.
They may not do this anymore, but they did at one time.

blisster
07-07-2010, 7:07 AM
Oh, and my server room's are completely stocked with HP iron (and Netapp). HP/Compaq servers have always been superior (and pricier) than Dell in every aspect, from reliability, to support, to service, to manageability.
You get what you pay for.

cdj337
07-07-2010, 8:41 PM
Consumer Dells are massed produced and the quality control through the years have gone down. As far as server goes, nothing beats HP. If you want quality engineering, and 2nd to non customer service, then get a IBM/Lenovo. Cost more, but it's build like a tank and will outlast a dell for years.

Chris M
07-08-2010, 6:53 AM
Consumer Dells are massed produced and the quality control through the years have gone down. As far as server goes, nothing beats HP. If you want quality engineering, and 2nd to non customer service, then get a IBM/Lenovo. Cost more, but it's build like a tank and will outlast a dell for years.

Yes, IBM servers are very good. We just retired an old AS/400 at my work that had been in use since the mid-late 90's. The only reason it was retired was due to it's lack of speed. One of the things that I liked about it was that you could change out hardware (Memory, Hard Drives, and I think even processors) while the machine was still running. Almost zero downtime.

We purchased an I-Series to replace it...at a cost of around $60k. Our dell servers are usually $3k-10k depending on specs.

NaughtyMonkey
07-12-2010, 12:12 AM
I say build the machine yourself. Want a good desktop. Build it exactly how you want it. I have had a couple Dell's and I don't like them, There customer support is horrible.

skale240
07-12-2010, 4:00 PM
oh all the memories are coming back with this talk about bad capacitors. I remember at my previous job having to replace hundreds if not a thousand motherboards (just at my 2 sites) because of this. they were stinkin IBMs...we always had problems with IBM workstations and laptops but our dells always ran pretty good!

FluorideInMyWater
07-16-2010, 4:41 PM
im a big fan of IBM. have used all brands. worst is sony vaio IME. but iBMs would just keep going for years, esp. the laptops.

servers are amazing. have worked w/ the blades as well as 8processor beasts to run VMs off of. great ****.

if i was going to buy a new laptop i would get one of the following
ibm
apple
fujitsu (very impressed with)

if i was going to get a new desktop i would buy the following
IBM only

winnre
07-16-2010, 5:38 PM
for laptops I have a Dell XPS M1530 now, but I have always found Toshibas to be superior.

FluorideInMyWater
07-16-2010, 6:32 PM
for laptops I have a Dell XPS M1530 now, but I have always found Toshibas to be superior.

i agree on the toshiba's, but fujitsu has surpassed the them the last few years on quality and performance IMO. price might be a little higher tho.

Fujitsu/Seimins server are amazing pieces of hardware.

kf6rdn
07-19-2010, 8:59 PM
I don't remember that EVER being the case. Quite the opposite actually.
In fact, Dell got it's start by building tricked out/upgraded IBM Machines. They've never had anything even close to proprietary.

Apple on the other hand.....


In all seriousness though - The only computer mfg that's ever had proprietary hardware has been apple. There have been a few over the years (emachines, compaq) that built very budget-oriented machines in which components were hardwired so as not to allow upgrade. But your allegation is pretty much completely unfounded.
Even apple wasn't proprietary in the strictest sense. They just chose to use motorola chips instead of intel/amd/cyrix processors. As a result the entire system architechure was different, and thus hardware requirements were different. (but that's another story entirely - cause it's apple)

I think he means the layout of the components, and in that he's completly correct. They are not standard "ATX" form factor systems, while the basic stuff - memory, processor etc is of course standard stock, you can't for instance swap out an upgraded motherboard.

ejhc11
08-10-2010, 10:52 PM
At work we have both Dells and HPs - about 4500 computers. We like Dell Latitude laptops for us Net Admins, HP (Compaq Proliant Servers) and a mix of Dell and HP workstations. All have their good and bads just need to learn how to work around them. We are a public school system with 19,000 kids and close to 2500 faculty/admin staff. My Dell Vostro 400 bought from 2007 works like a champ with Vista - its my media center/gamer pc for COD I/II and BF2 / BF2 Bad Company II. My monitor is a Sharp 42" 1080P LCD.... ;)

SLYoteBoy
08-10-2010, 10:55 PM
Roll your own FTW.