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View Full Version : NEED Help for GunPal - NO SERVICE RIGHT NOW?


AKdan
01-25-2010, 4:29 PM
SOMETHING is WRONG at Calgun's www.gunpal.com operations today !!!

When my customers CLICK on the 'G' Buy Now button - they're getting a BLANK PAGE ???

DOES ANYONE HAVE a PHONE # to TALK to a REAL Human at GunPal - as e-mails are going UNANSWERED & I'M LOSING SALES !!!:(

n2k
01-25-2010, 4:34 PM
It's Gunpal.net....


PM artherd

http://www.calguns.net/calgunforum/member.php?u=288

AKdan
01-25-2010, 4:45 PM
Yeah, www.gunpal.net would be the LOGICAL PLACE to TRY...

But No One's HOME or ANSWERING there 'Support' INQUIRIES ???

AKdan
01-25-2010, 4:46 PM
i EVEN TRIED THE GunPal page on FACEBOOK & no one ANSWERS THAT EITHER ????

lowracer
01-25-2010, 5:08 PM
My Buy-Now buttons are also bringing up a blank page...
I've logged a support ticket on gunpal.net and referenced this thread so hopefully someone will take care of the problem. Meantime Exile Machine does have online ordering through our secure website which is independent of Gunpal and just as easy to use.

jmlivingston
01-25-2010, 6:28 PM
SOMETHING is WRONG at Calgun's www.gunpal.com (http://www.gunpal.com) operations today !!!


Just FYI that GunPal doesn't belong to CalGuns, it's an entirely separate entity that just happens to be owned by one of the CGN and CGF honcho's.

John

AKdan
01-25-2010, 8:28 PM
Calguns & GunPal Separate Entities - Then WHY THIS?

Who Is GUNPAL?

Ben Cannon, Chairman & CEO, GUNPAL, Inc.

Ben Cannon

Mr Cannon is the Chairman & CEO of GUNPAL, which he founded in 2004.

Mr. Cannon is also a co-founder and President of GeoVario, LLC. A Content Delivery Network and Webhosting company who's clients include Fortune 100 Companies and the US DoD.

Mr. Cannon is also an Owner and Director of Calguns, Inc who owns and operates the webforums at http://www.calguns.net/

Mr. Cannon is also the Treasurer and Director at The Calguns Foundation, a non-profit Legal Defense and Education foundation. Mr. Cannon's duties include management of the Foundation's entire Endowment Fund.

AKdan
01-25-2010, 8:32 PM
Also, I've noticed that GunPal's promise that support inquiries are LQQKED AT every 15 minutes - SEEMS UNTRUE - as MOST of the RESPONSES I get - usually after 12 or more hours from the INQUIRY TIME

AKdan
01-25-2010, 8:34 PM
And most of the FEW 'REAL' RESPONSES (other than the Form-Letter responses) seem to COME in the MIDDLE of the NIGHT!!!

Come on Calguns - HIRE MORE PEOPLE or GunPal WILL FALTER & MIGHT FAIL !!!

artherd
01-25-2010, 8:46 PM
AKdan a few things.

1. The site is http://www.gunpal.net/ not .com

2. Calguns, Inc. has no affiliation with GUNPAL, Inc. other than that I happen to sit on the board of both companies.

3. Send a support ticket in, and chill back on the caps. I made a quick call and your tickets have already been answered, and your buttons are working.

jmlivingston
01-25-2010, 8:54 PM
Well I guess I can delete the big ol' reply I was typing out!

AKdan
01-25-2010, 9:04 PM
GunPal just FIXED THE PROBLEM at 9:52 pm Mountain Time - but this SEEMS like SOMEONE maintains GunPal after they get home from their 'Day Job' ???

AKdan
01-25-2010, 9:10 PM
Ben,

Are you aware of the constant problems that Gunpal.net has experienced several times this week?

1. Leaving off customer's addresses

2. Now I have a customer from Corsicana Texas (Boyd) who was told by Gunpal.net to go back in & re-list his address - but GunPal DOUBLE-CHARGED him & NOW he's still trying to get his $$$ back ???

3. This weekend - items I had buttons previously showing as $99.95 were showing .99 cents...

And there's MORE I could list if you really want to know....

AKdan
01-25-2010, 9:12 PM
Bottom Line - If GunPal is going to seriously take business from other payment services - YOU NEED a PHONE # LISTED - so people can CALL a Human Being - as it takes hours to get responses via the support form & e-mails !!!

jmlivingston
01-25-2010, 9:18 PM
AKDan, while this is a technology forum it is not the Tech-Support site for GunPal. Feel free to continue discussing your GunPal issues with Ben via PM here, but this thread has outlived its usefulness to CGN so I'm closing it down.

John

artherd
01-25-2010, 9:34 PM
Dan- this is not the appropriate venue to seek GUNPAL support, please take your issue up with our support team at http://www.gunpal.net/

We have numerous protections against double-billing, as well as a 24/7 support staff with a 24-hour turnaround commitment. I am sure they will be able to resolve everything. If not, PM me.